1. How long will it take to receive my order?
Each Lumiritualco order is carefully prepared within 1–3 business days.
Once your order has been shipped, estimated delivery usually takes 5–10 business days, depending on the destination and local carrier. The total estimated time from placing your order to delivery is approximately 6–13 business days.
Delivery may take slightly longer during holidays, promotional periods, severe weather, customs inspections, or unexpected carrier delays.
2. Will I receive tracking information?
Yes. Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number.
Please allow 2–3 business days for the carrier to update the tracking information after dispatch.
If your tracking information has not been updated for an extended period, please contact us at Lumiritualco@gmail.com.
3. Are your crystals natural?
Yes. The crystals used in Lumiritualco jewelry are carefully selected natural stones.
Because natural crystals are formed by the earth, each stone may vary slightly in color, pattern, transparency, texture, mineral inclusions, and surface appearance. These natural characteristics are not considered defects; they are part of what makes every piece unique.
The jewelry you receive may therefore differ slightly from the product photographs. Please purchase only if you are comfortable with the natural individuality of genuine crystals.
4. What should I do if my jewelry arrives damaged or incorrect?
Please inspect your order as soon as it arrives.
If your product arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at Lumiritualco@gmail.com and provide:
- Your order number
- Clear photographs or a video showing the issue
- A photograph of the outer packaging
- A photograph of the shipping label
Once the issue has been reviewed and confirmed, we will arrange a free replacement or refund.
Natural variations in crystal color, pattern, transparency, texture, and mineral inclusions are not considered product defects.
5. Do you accept returns or exchanges?
Yes. You may request a return within 14 days of delivery.
To be eligible for a return, the item must be:
- Unworn and unused
- In its original condition
- Returned with the original packaging and included accessories
- Approved by us before being sent back
Please contact Lumiritualco@gmail.com before returning any item. Returns sent without prior authorization may not be accepted.
For returns unrelated to damage, defects, or incorrect items, the customer is responsible for return shipping costs. Original shipping fees are non-refundable unless the product arrived damaged, defective, or incorrect.
Once the returned item has been received and inspected, an approved refund will be issued to the original payment method. Processing times may vary depending on your payment provider.
6. What items are not eligible for return or compensation?
We are unable to provide returns, refunds, or compensation for:
- Natural differences in crystal color, texture, transparency, pattern, or mineral inclusions
- Products damaged through pulling, impact, dropping, moisture, chemicals, improper storage, or incorrect use
- Normal wear and tear
- Items that have been worn, used, altered, or returned without their original packaging
- Return requests submitted more than 14 days after delivery
- Transit-damage claims submitted more than 7 days after delivery
7. How should I care for my jewelry?
To help preserve your Lumiritualco jewelry:
- Avoid prolonged contact with water, perfume, lotion, sweat, and household chemicals.
- Remove your jewelry before showering, swimming, exercising, or sleeping.
- Avoid pulling or overstretching elastic bracelets.
- Do not drop or strike natural crystals against hard surfaces.
- Store each piece separately in a clean, dry place.
- Gently wipe the beads and metal details with a soft, dry cloth after wearing.
Natural crystals vary in hardness, so careful handling will help maintain their beauty.
8. How will my order be packaged?
Every Lumiritualco order is thoughtfully prepared to create a beautiful and protected unboxing experience.
Depending on the product, your package may include:
- A brown kraft mailer box
- Protective tissue paper
- Masking tape
- A branded jewelry box
- A thank-you card
- A Lumiritualco sticker seal
We carefully protect every piece so that it arrives safely and feels meaningful from the moment you open it. ✨
9. Can crystal jewelry guarantee a specific result?
Lumiritualco jewelry is inspired by natural crystals, zodiac symbolism, the Five Elements, personal intentions, and meaningful daily rituals.
The traditional meanings associated with crystals are shared for cultural, spiritual, and inspirational purposes only. Individual experiences may vary, and our jewelry does not guarantee any specific emotional, financial, relationship, or life outcome.
Our products are not intended to diagnose, treat, cure, or prevent any medical condition.
10. How can I contact Lumiritualco?
For questions about your order, products, shipping, returns, or after-sales support, please contact us at:
When contacting us about an existing order, please include your order number and the email address used to place the order. We will respond as soon as possible during business days.